Ear Works is an audiology hearing care practice management software that incorporates front-end, back-end and clinical workflows with efficiencies that save time and money. All the providers say that but you have to see it to understand how the software is better, stronger, more efficient, robust and functional.
Most systems out there are data repositories – you store patient info, audiograms, product info, etc. The information is not integrated and common workflows are manual.
EarWorks automates common workflows, is more intuitive with more info at your fingertips for efficient handling. EW4 software is unique in its ability to process information, establish standards of practice, automate workflows, and share information beyond data repository systems.
It runs your entire operation and you can go paper-free with it. Learn more about EW4 software – a profit centre that will amplify your business and not just handle your files!
Key Advantages:
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Faster Access to Information
real time comprehensive reporting, respond quickly to new launches, create marketing campaigns effortlessly, better communication with your team and patients, EW4 gives you the info you need at every step, finding info is easier with built-in guides solve common issues and remote access makes support fast and easy
Increased Sales
target focused scheduling, complete sales cycle, integrated financials, cohesive marketing tools, less time in admin results in more time in promotions, testing and sales activity
Enhanced Efficiencies
paper free, minimize overhead, reduced administration, less paperwork, fewer forms to fill out, third party form automation
System-wide Integration
integrated standards of practice, automated integration of all key processes, propagate your success formula to all clinics, system guided training, scripts and protocols, monitor the system as it ensures your staff follows your policies, integrate success formula and make EW work like you do
Key Features:
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Personal Guides
You‘ve got people to see and things to do and getting there fast and easy is essential. In Ear Works 4 the Ear Works Guide gives you a birds-eye view of your system.
Your personal Guide will give you 3 ways to navigate through the software to get where you need to go and do what you need to do quickly and easily. They are like three maps to help you find the next step: context, areas and workflows.
Context is the map that shows you what needs to be done – appointments, tasks, and other things that need to happen now.
Areas is the map that shows you what you can do in Ear Works – some of the most common actions divided intuitively into five areas: admin, clinical, management, system and common.
Workflows is the map that shows you what needs to happen next to complete day to day activities – your coach for follow through!
Financial Automation
Ever get bogged down by third party billing and keeping track of the required tasks, forms, codes, and procedures? Ear Works 4 goes beyond simply printing out an invoice on a third party form – it runs the back office.
The Ear Works 4 billing engine not only creates third party invoices automatically, it also simplifies, streamlines and clears up your financials
using system integration technology. The billing engine keeps track of missing credit memos, unpaid third party invoices and re-billings, third party and supplier payments, forecasts, deposits, floats, and much more all the while generating alerts when things need attention.
Day Planner – not just a Scheduler
You are a busy professional – no matter what the role! You have to do a routine, fulfill your job description and plug along.
Ear Works 4 introduces your day in a nutshell in Day Planner – it tells you what you need to do today based on your appointment schedule, job description and role in the clinic – uniquely for everyone!
And you can reorganize it and structure it to work for you – individually just the way you like it!
For you keeners you can even plan tomorrow, today!
And for you slackers, if you‘re not in the office, someone else can open your day and do your things, without skipping a beat!
Ear Works Zones – real estate for your screen
What if your entire clinic would have to function in one room? Imagine having no rooms for all the things you do all day long! Introducing ZONES in Ear Works 4 – four rooms for your information on screen!
Use them like four personal desks on the same monitor.
For example, when you are in the middle of working on a file and another patient calls, first you move to a new zone and open all that patient‘s information there, keeping things simple. When you‘re done, you clean the zone or leave the windows there to finish it later. You get back to what you were doing in the previous zone, and it‘s all like you‘ve never been interrupted.
Its like having 4 computers on your desk at the same time!
In Ear Works 4 you can enjoy the space.
Ear Works Stacks – Group and conquer!
Remember stacking stuff on your desk in the inbox, outbox, and other piles? That‘s how we seem to think – in groups. Ear Works introduces Stacks – items that are related in some way and can be grouped and worked on as a group whenever you‘re ready.
Ear Works Stacks don‘t need to have only one type of document, they can have files, invoices, bills, letters etc. in any combination you need. The purpose of a stack is defined by you and you can create as many stacks as you need.
Do you have some patient files you still need to add some progress notes to? Add them to a stack one by one and deal with them all when you have an extra moment.
Are you reviewing the outstanding balances and want to call some of them to remind them about the payment? Just add the invoices to another stack and deal with them as a group.
Staying on top of things has never been easier.
Management Features – the Power to Succeed
Your clinic is an organism that endures business cycles and has business needs. These need to be well managed to keep things healthy.
Ear Works is your preventive engine keeping things in good shape, as well as first aid kit when things go wrong.
There are multiple management tools in Ear Works 4 all having at the core the Ear Works Alerts: a complete self-auditing tool that works with other reporting features to keep things in order and avoid things from falling through the cracks. It even signals potential procedural and administrative dysfunctions.
Ear Works Management – smooth sailing ahead!
Go Paper-free
Paper Free – more efficiency & less environmental footprint – its like having your cake and eating it too!
Ever wish you could have less clutter, less paper, less filing and less searching? With Ear Works 4, less is more! Although the industry does require some paperwork, you can scan the documents and be clear of the shuffle, having the forms accessible at your fingertips painlessly!
Imagine scanning in a supplier bill and linking it to the data in Ear Works 4 – you then find out you were overbilled and need to get the administrator to request a credit memo! You simply set a task, link the scanned bill to it and the image file is right there whether the administrator works from home or the office – no more clutter and downtime – even remotely!
So go ahead, go green! You‘ll never go back!
Technical Information:
Ear Works 4 is a client-server application so it has two components:
- the Server stores the manages the data for the entire company and needs to be installed on one machine only. In a multi-office architecture, all the information for all the offices will be stored in the same database managed by the Server.
The Server is a SQL Server 2008 DB Engine (by default the Express edition).
- the Client is the interface between the Data and the User and needs to be installed on each computer in your clinic.
It is the application that the user interacts with, providing and requesting information in various formats. In layman’s terms, the Client is the only thing you see and use while the Server is the back-end data manager.
The Client Application is based on the Microsoft Access 2007 rapid development environment. The Microsoft Access 2007 Runtime is installed automatically so no extra licenses are needed.
Only one computer in the network runs the Ear Works 4 Server Components and each workstation runs the Ear Works 4 Client Application. You can install the Client Application on the machine running the Server Components.
Please note, Ear Works 4 can not be installed on Microsoft Windows 2000 or earlier. See the next sections for detailed system requirements for the server and client applications.
Regarding the infrastructure, for best results we strongly recommend a Gigabit LAN (local area network) . This is not mandatory but it drastically improves the data communication speed on your network and all network applications will benefit from it, including Ear Works and NOAH.
When properly set up, Ear Works creates automatically backup files on your server, but it’s always a good idea to put these files on an offsite location, just in case. For example if the server is stolen or completely destroyed in a fire, there’s no way you can get back that info.
There are a few ways of moving a backup file off-site:
- save to FTP: if you have an FTP server then you can use an automatic FTP uploader that can upload the backup created automatically by the Ear Works Server. There are a few free ones available and also some paid ones. You can also do this upload manually each day, as part of your office closing or opening routine
- USB stick: you copy the backup file on a usb stick as part of your office closing or opening routine. This can be the task of one of your employees or your office manager.
- regular back-up on an external drive. It’s always a good idea to back up your server regularly, and you can include the Ear Works backup files on it. Use an external hard drive to do that and do it let’s say every week, then take the hard-drive home with you. This way, in case the disaster strikes, you won’t loose so much info, depending how often you back up. There are backup managers available that can simplify this task a lot.
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